I had the good fortune to hear Jamie Notter speak at the American Montessori Society Summer Symposium for School Administrators held in Salt Lake City, Utah. Topics addressed were conflict resolution, millennials, and social media. Have him come to speak at your school/organization. Here are steps he offered in his talk on conflict resolution that can help and guide educators, parents, and trustees.
- Know what you're fighting about.
- Know yourself.
- Humans are emotional.
- Move toward the conflict.
- Put learning first (questions).
- Value stories over truth.
- Feedback and requests.
- Change you, not them.