I was walking in Union Square recently, and I decided to have lunch at Danny Meyer's Union Square Café. It was four years ago when I read his seminal book Setting the Table, a book that emphasizes service to the customer. Meyer has built a restaurant empire based on good service to customers. You may have heard of a few of his other eating establishments: Tabla, Gramercy Tavern, Eleven Madison Park, and Blue Smoke.
Providing service in our schools is essential for building strong communities — service to students, to parents, and to faculty and staff.
By the way, the service was excellent at Union Square Café.